Return & Refund Policy

Return & Refund Policy

Every KINGSMONTT piece is chosen to last. If something is not right, the process below is designed to be straightforward.

Return Window

You have 60 days from the date you receive your order to request a return or exchange.

Eligibility

Items must be unworn, unwashed and in their original condition, with all tags attached and in the original packaging. Items showing wear, alteration or damage after delivery cannot be accepted.

Gift cards, underwear, swimwear and items marked final sale are not eligible for return.

How to Return

Email help@kingsmontt.boutique with your order number and the reason for your return. We will reply with instructions and the correct return address. Please do not send items back before receiving these instructions, as unannounced returns cannot be processed.

Return Shipping

Return shipping is the responsibility of the customer, unless the item arrived faulty, damaged or incorrect. We recommend a trackable service, as we cannot be responsible for parcels lost on the way back to us.

Refunds

Once your return is received and inspected we will email you the outcome. Approved refunds are issued to the original payment method within 5–10 business days. Your bank may require additional time to display the credit. Original shipping charges are non-refundable unless the return results from our error.

Exchanges

For a different size or colour, contact help@kingsmontt.boutique. Exchanges are subject to availability.

Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, contact us within 7 days of delivery with photographs of the item and its packaging. We will arrange a replacement or full refund at no cost to you.

Contact

Email: help@kingsmontt.boutique · Phone: +61 7 3344 8120